Refunds & Cancellations

This policy explains how refunds and cancellations work for hora Calendar Direct purchases completed through Paddle.

Direct purchases through Paddle

This policy applies only to purchases made directly through Paddle. Purchases made through the Mac App Store are handled by Apple. Setapp access is managed through your Setapp subscription.

Lifetime refunds

If you bought the Direct Lifetime plan through Paddle, you may request a refund within 14 calendar days of the original purchase. Eligible refunds are issued to the original payment method.

Annual plan cancellations

You may cancel a Direct Annual plan before its next renewal date. Your access continues until the end of the current billing period, and cancellation prevents future renewals. Cancelling does not automatically refund a completed billing period.

How to request a refund

Use the Support form and select “Paddle refund (direct purchase).” Please use the email address from your Paddle receipt and include the Paddle transaction ID if you have it.

Questions

If you are unsure where you purchased hora, contact support and we will help you find the right process.