Refunds & Cancellations

This policy explains how refunds and cancellations work for hora Calendar Direct purchases completed through Paddle.

Direct purchases through Paddle

This policy applies only to purchases made directly through Paddle, which acts as Merchant of Record for hora Calendar. Purchases made through the Mac App Store are handled by Apple. Setapp access is managed through your Setapp subscription.

Your 14-day right to cancel

You may cancel your purchase and request a refund within 14 days of any Direct payment, without giving a reason. This applies to your first payment and to every renewal that follows. Eligible refunds are issued in full to the original payment method.

Cancelling automatic renewal

You may cancel automatic renewal at any time before the next billing date. Your access continues until the end of the current billing period. A refund and cancellation of automatic renewal are separate actions, so tell us which outcome you need.

Requests after 14 days

Refund requests made more than 14 days after a payment are reviewed case by case. Cancelling automatic renewal does not by itself refund a billing period that has already been paid.

How to request a refund

Use the Support form and select “Paddle refund (direct purchase).” Please use the email address from your Paddle receipt and include the Paddle transaction ID if you have it.

Questions

If you are unsure where you purchased hora, contact support and we will help you find the right process.